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Job: Parts Consultant

Title Parts Consultant
Location Evansville, IN
Job Information

Evansville’s premier auto dealership, Romain Cross Pointe Auto Park, is hiring a full-time Parts Counter Sales & Service Representative. This individual is responsible for assisting customers with their auto parts questions and needs (both in-person and by phone) and is responsible for efficiently managing inventory control, shipping and receiving, product training, processing returns and maintaining a clean and orderly department.

 

Job Responsibilities Include:

  • Filling customer orders from stock and placing orders when requested items are out of stock.
  • Receiving payment or obtaining credit authorizations.
  • Assisting customers, such as responding to customer complaints and updating them about back-ordered parts.
  • Locating and labeling parts and maintaining inventory of stock.
  • Discussing use and features of various parts, based on knowledge of vehicles.
  • Examining returned parts for defects and exchanging defective parts or requesting refunds.
  • Advising customers on substitution or modification of parts when identical replacements are not available.

 

Education, Experience, & Skills:

  • Education: High School diploma or equivalent
  • Experience: Prior automotive background or knowledge, ASE (P2) Parts Certification is a definite plus
  • Skills & Abilities:  Knowledge of auto parts and their operation.  Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Strong service orientation – actively looking for ways to help people.  Must possess and maintain a valid driver’s license with an acceptable driving history.

 

Benefits Include:

  • Health Insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance programs
  • No Sunday work required
  • Flexible Spending accounts (FSA’s) and health savings accounts (HSA’s)
  • 401(k) retirement savings plan with company match dollars
  • Vacation, sick, and holiday pay
  • Employee discounts on vehicle sales and service, select mobile phone carrier discounts, Planet Fitness membership, and more

 

  • Access to training and development resources towards expansion of personal skill and career development
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