Evansville’s premier auto dealership, Romain Cross Pointe Auto Park, is hiring a full-time Parts Counter Sales & Service Representative. This individual is responsible for assisting customers with their auto parts questions and needs (both in-person and by phone) and is responsible for efficiently managing inventory control, shipping and receiving, product training, processing returns and maintaining a clean and orderly department.
Job Responsibilities Include:
- Filling customer orders from stock and placing orders when requested items are out of stock.
- Receiving payment or obtaining credit authorizations.
- Assisting customers, such as responding to customer complaints and updating them about back-ordered parts.
- Locating and labeling parts and maintaining inventory of stock.
- Discussing use and features of various parts, based on knowledge of vehicles.
- Examining returned parts for defects and exchanging defective parts or requesting refunds.
- Advising customers on substitution or modification of parts when identical replacements are not available.
Education, Experience, & Skills:
- Education: High School diploma or equivalent
- Experience: Prior automotive background or knowledge, ASE (P2) Parts Certification is a definite plus
- Skills & Abilities: Knowledge of auto parts and their operation. Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Strong service orientation – actively looking for ways to help people. Must possess and maintain a valid driver’s license with an acceptable driving history.
- Health Insurance, dental insurance, vision insurance, life insurance, and other voluntary insurance programs
- No Sunday work required
- Flexible Spending accounts (FSA’s) and health savings accounts (HSA’s)
- 401(k) retirement savings plan with company match dollars
- Vacation, sick, and holiday pay
- Employee discounts on vehicle sales and service, select mobile phone carrier discounts, Planet Fitness membership, and more
- Access to training and development resources towards expansion of personal skill and career development